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Shu Phua
Shu Phua 3 (Trainee)
last activity 2015.02.27 07:10 post 3 thumbs up 3

2015.02.27 07:10

Hi I have a couple questions.. 1. Is it normal for the status to be complete when you have not received the product? It's been 4 weeks since I've ordered my epik high album and coup d'état collection but the status turned to complete like maybe 2 weeks in! 2. Mwave shop has not replied to my emails and it's been a little under 2 weeks and I've sent many! Please help! I am very worried and I wish I had picked tracking!
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Mine Kim
Mine Kim 1 (Trainee)
last activity 2015.03.07 16:03 post 1 thumbs up 32

2015.03.07 16:03

The same

I have the same problem, my album of Jay Park Evolution never arrived (since December) and my order of Mamamoo "Piano Man" is missing too. I wrote to mwave but they don't respond me.

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daisie88 102 (Trainee)
last activity 2015.07.21 14:56 post 100 thumbs up 11

2015.02.27 16:57


1. my orders (2 BTS meet&greet and 2 lucky bags) have not arrived yet but the status is complete.. Both of them were shipped out on early december for bts and on mid of december for lucky bags.. i emailed mwaveshop to ask and they said maybe it was lost during shipment (because there are no returned package) and ask me to wait until mid of this march. :(

2. i think what make them delay because many of us bomb their email kekekeke.. but i only had to wait a day or two to get my email replied by them (i only send them 1 email per 2 weeks to keep them updated that i havent received my package).

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Sarah 790 (Rookie)
last activity 2015.08.30 15:34 post 790 thumbs up 156

2015.02.27 11:08


Mwave replied to my emails on the 25th and 26th. I think you can try to email them again. They seem to be working on replying all the emails.

Sometimes I get my packages fast, like less than 2 weeks. Sometimes they take up to 4 weeks. I wouldn't be too concerned yet since your order was only shipped out about 2 weeks ago (when your status turned to complete). If you ask Mwave about it, they will tell you to wait 25 business days from the date of shipment before they take any action.

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Dianis06 400 (Rookie)
last activity 2015.02.27 10:59 post 401 thumbs up 45

2015.02.27 10:50


1. The status is complete when they have shipped the order.  

I've ordered multiple times form Mwave and almost half of my orders have taken 2-3months to arrive because at first were returned to them so they sent me again the package with a tracking number. If you want don't want your order back you also can ask for a refund.

2. They started to reply to the e-mails only  this week (they were on vacation), you should write them again because they replied to me 2 days ago. 

Mine Kim  clicked thumbs up on this!
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